Customer Focus

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Customer Focus Leading Business Soft Skill Talent Management Training


Description:

  • Only by putting customers front and center can companies pull ahead - and stay ahead - of their rivals. Learn how to identify your key customers, their changing needs, and the actions you can take to improve their experience.

Objectives:

  • Learn about your customers to better meet their needs
  • Use customer knowledge to identify ways to deliver additional value
  • Build a customer-focused team

Outline:

  • What is customer focus?
  • Learn about your customers
  • Deliver additional value
  • Build a customer-focused team
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