Description:

• Conflict is inevitable, but it doesn’t have to be unmanageable. Often, it stems from underlying differences. By understanding why difficult interactions occur and people’s sometimes conflicting styles, you can begin to resolve conflict with confidence.

Objectives:

• Determine which conflicts to resolve
• Address the negative emotions conflict raises
• Clarify the facts of an interpersonal conflict
• Solve the problem underlying a difficult interaction
• Manage conflict between direct reports

Outline:

• Understand difficult interactions
• Decide whether to address conflict
• Address emotions
• Assess the facts
• Solve the problem
• Manage conflict between employees